Shift Leader: Elevate Guest Experience & Team

Baskin-Robbins; New Jersey; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Medical and dental insurance

Job summary

Dunkin' Donuts franchisee is seeking a Shift Leader to coach Crew Members and ensure a great guest experience by upholding operational standards.

You will assign tasks, monitor performance, provide timely feedback, and model fast, friendly service throughout each shift. This role requires strong English communication, teamwork, and problem-solving to maintain safety, quality, and efficiency.

Competitive weekly pay and benefits are provided for full-time team members.

Qualifications

• Fluent English speaking and reading required.
• Previous restaurant, retail, or supervisory experience preferred.
• Strong guest focus and problem-solving abilities.

Responsibilities

• Supervise crew during each shift and assign tasks.
• Ensure service standards and guest satisfaction.
• Monitor labor and costs while maintaining safety and cleanliness.
• Provide feedback and coaching to Crew Members.
• Enforce company policies and brand standards.

Skills

English proficiency

Math skills

Leadership experience

Guest service

Job description

Dunkin' Donuts franchisee is seeking a Shift Leader to coach Crew Members and ensure a great guest experience by upholding operational standards.

You will assign tasks, monitor performance, provide timely feedback, and model fast, friendly service throughout each shift. This role requires strong English communication, teamwork, and problem-solving to maintain safety, quality, and efficiency.

Competitive weekly pay and benefits are provided for full-time team members.