Shift Leader: Hospitality & Team Leadership

Capstone Group; Morgantown (WV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discount programs

Free Meals while working

Paid Time Off

Tuition reimbursement

Job summary

Capstone Restaurant Group is seeking a Shift Leader to assist the management team in delivering outstanding hospitality and leading Team Members to meet standards. The role focuses on ensuring guest satisfaction, cost control, and smooth shift operations.

You will supervise staff, train teammates, and collaborate with managers to drive sales, uphold sanitation and safety policies, and maintain a positive workplace culture.

Qualifications

• Excellent communication, interpersonal and leadership skills.
• Guest driven focus.
• Ability to take initiative and solve problems.
• Excellent organizational and prioritization skills.
• Ability to work with others as a team.
• Ability to meet performance standards.

Responsibilities

• Ensure hospitality service is outstanding and guest needs are met.
• Monitor restaurant operations and address issues quickly.
• Enforce quality, service and cleanliness standards.
• Watch staffing levels and labor costs.
• Create a friendly atmosphere for team and guests.
• Train and supervise team members.

Skills

Communication

Leadership

Teamwork

Prioritization

Problem solving

Guest service

Job description

Capstone Restaurant Group is seeking a Shift Leader to assist the management team in delivering outstanding hospitality and leading Team Members to meet standards. The role focuses on ensuring guest satisfaction, cost control, and smooth shift operations.

You will supervise staff, train teammates, and collaborate with managers to drive sales, uphold sanitation and safety policies, and maintain a positive workplace culture.