Shift Leader: Hospitality, Team Training & Ops

Capstone Group; Johnson City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discounts

Free meals while working

Paid Time Off

Tuition reimbursement

See a complete list of benefits

Job summary

The Capstone Restaurant Group is seeking a Shift Leader to support the Assistant Manager and General Manager, ensuring all operations align with the restaurant's business plan. You will supervise Team Members, maintain hospitality standards, and monitor staffing and costs during your shift.

Ideal candidates are 18+, flexible with hours including openings and closings, and possess reliable transportation. Strong communication and leadership are essential to delivering guest-focused service.

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including openings and closings.
• Reliable transportation and a means to communicate with the restaurant.

Responsibilities

• Ensure hospitality service is outstanding and guest needs are anticipated.
• Monitor restaurant operations and staff to prevent issues.
• Enforce quality, service, and cleanliness standards.
• Maintain proper staffing levels and manage labor costs.
• Train and supervise Team Members and provide direction.
• Plan, organize, and implement operational routines during shifts.

Skills

Team Leadership

Guest Service

Communication

Staff Training

Decision Making

Organization

Teamwork

Job description

The Capstone Restaurant Group is seeking a Shift Leader to support the Assistant Manager and General Manager, ensuring all operations align with the restaurant's business plan. You will supervise Team Members, maintain hospitality standards, and monitor staffing and costs during your shift.

Ideal candidates are 18+, flexible with hours including openings and closings, and possess reliable transportation. Strong communication and leadership are essential to delivering guest-focused service.