Shift Leader: High-Energy Guest Experience

Velvet Taco; Plano (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off

Health Benefits

Commuter Benefits

Laid Back Uniform

Cool Swag

Free Tacos

Kick Ass Culture

Tattoo Sponsorship

Job summary

Velvet Taco is seeking an energetic team member to manage hourly staff and engage guests with a friendly, professional demeanor. You will oversee opening, mid, and closing duties, handle cash, and keep the dining area safe and clean.

This role requires strong communication and a passion for delivering a standout guest experience. The position offers benefits for full-time and part-time team members, a laid-back uniform, and a culture that celebrates individuality.

Qualifications

• Experience in fast-paced hospitality environments preferred.
• Ability to handle guest concerns professionally.
• Capable of working across culinary and guest areas.

Responsibilities

• Manage hourly team members and interact with guests professionally.
• Execute opening, mid, and closing duties per procedures.
• Handle guest concerns and guide to positive resolutions.
• Perform cash handling, set up POS drawers, and manage deposits.
• Lead by example to motivate team to follow procedures and maintain guest satisfaction.
• De-escalate conflicts between team members and ensure everyone is heard.
• Assist management with inventory processes.
• Prioritize food safety with line checks, shelf storage, and expediting prep items.
• Maintain safe, clean work and dining spaces by enforcing gloves and removing hazards.
• Communicate and deliver a friendly, welcoming guest experience.
• Be eager to learn, accept feedback, and take accountability.

Skills

Guest Interaction

Cash Handling

POS Operation

Food Safety

Team Leadership

Inventory Support

Time Management

Conflict Resolution

Tools

POS System

Job description

Velvet Taco is seeking an energetic team member to manage hourly staff and engage guests with a friendly, professional demeanor. You will oversee opening, mid, and closing duties, handle cash, and keep the dining area safe and clean.

This role requires strong communication and a passion for delivering a standout guest experience. The position offers benefits for full-time and part-time team members, a laid-back uniform, and a culture that celebrates individuality.