Shift Leader: High-Impact Restaurant Lead

Velvet Taco; Frisco (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Excellent Pay

PTO accrued from first paycheck

Health benefits for FT/PT

Commuter benefits

Uniform & swag

Free tacos

Culture that celebrates you

Tattoo reimbursement

Job summary

Velvet Taco is a one-of-a-kind taco concept offering a chef-driven menu in a funky fast-casual setting. We are a tribe that values teamwork, purpose, and excellence. This role leads hourly team members, prioritizes guest satisfaction, and upholds food safety standards.

You will oversee opening/closing duties, manage cash handling, and engage with guests to resolve concerns while fostering a positive, fast-paced work environment. Join a culture that celebrates individuality and teamwork.

Qualifications

• Must be 21 years of age or older.
• 2 years of experience as a Shift Leader/Supervisor in a Restaurant Environment.
• Ability to work nights, weekends, and holidays depending on Restaurant needs.
• Regularly exposed to heat and/or humid conditions.
• Allergen exposure to wheat, nuts, gluten, soy, and milk products on a regular basis.
• Ability to stand for prolonged periods of time.
• Kneeling occasionally to reach low storage and refrigeration.
• Must be able to lift up to 25 pounds on a regular basis.
• Ability to handle stressful situations with compassion, composure, and professionalism.
• Possesses a Food Handler's Certification and is comfortable working around food.
• Possesses an Alcoholic Beverage Service Certification and complies with all regulations.

Responsibilities

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience.
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction

Skills

Guest interaction

Leadership

Cash handling

Team motivation

Job description

Velvet Taco is a one-of-a-kind taco concept offering a chef-driven menu in a funky fast-casual setting. We are a tribe that values teamwork, purpose, and excellence. This role leads hourly team members, prioritizes guest satisfaction, and upholds food safety standards.

You will oversee opening/closing duties, manage cash handling, and engage with guests to resolve concerns while fostering a positive, fast-paced work environment. Join a culture that celebrates individuality and teamwork.