Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Ansonia (CT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Dunkin’ is seeking a Shift Leader to coach Team Members during shifts and help the Restaurant Manager achieve operational goals while upholding Brand standards. You’ll guide food and beverage preparation, communicate priorities, and provide constructive feedback to improve performance.

Ideal candidates have leadership experience in retail/food service, strong English skills, and a readiness to train others in a fast-paced environment.

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Teamwork

Punctuality

Adaptability

Guest focus

Training ability

Problem solving

Motivation

Education

Basic computer skills

Fluent English (spoken/written)

Leadership experience in retail/restaurant/hospitality preferred

Job description

Dunkin’ is seeking a Shift Leader to coach Team Members during shifts and help the Restaurant Manager achieve operational goals while upholding Brand standards. You’ll guide food and beverage preparation, communicate priorities, and provide constructive feedback to improve performance.

Ideal candidates have leadership experience in retail/food service, strong English skills, and a readiness to train others in a fast-paced environment.