Shift Leader: Inspire Service & Team Performance

Dunkin'; Victoria (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Team Members during your shift, ensure brand standards, and deliver great guest service. You will set shift goals, assign tasks, monitor safety, manage inventories and cash handling, and communicate priorities to the team to ensure a smooth operation.

The role requires basic computer skills, fluent English, and prior leadership in retail, restaurant, or hospitality.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met throughout shift, including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members; coach team members with timely, constructive feedback; support training as needed.
• Oversee franchisee safety, security and profitability policies/processes during a shift.
• Communicate clearly with the next Shift Leader to help prepare them for the upcoming shift.

Skills

Leadership

Coaching

Team training

Customer service

Cash handling

English communication

Food safety

Job description

Dunkin' is seeking a Shift Leader to coach Team Members during your shift, ensure brand standards, and deliver great guest service. You will set shift goals, assign tasks, monitor safety, manage inventories and cash handling, and communicate priorities to the team to ensure a smooth operation.

The role requires basic computer skills, fluent English, and prior leadership in retail, restaurant, or hospitality.