Shift Leader: Drive Guest Experience & Operations

Paradox.ai by Workday - ATS; St. Croix Falls (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach team members and ensure brand standards and guest service during the shift. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include supporting the Restaurant Manager, ensuring food and beverage quality, and maintaining safety and cash controls. The role requires leadership experience in fast-paced environments and strong English communication.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in spoken and written English.
• Experience leading teams in fast-paced environments.
• Experience with opening/closing procedures and cash handling.

Responsibilities

• Coach Dunkin’ restaurant team members to meet brand standards.
• Support the Restaurant Manager in achieving operational goals.
• Ensure shift food/beverage preparation meets standards.
• Communicate priorities and results to the team.
• Delegate tasks and provide timely feedback to staff.
• Oversee safety, security, and profitability policies during shifts.
• Handle customer issues and maintain a positive guest experience.
• Monitor attendance and adherence to policies.
• Assist with training and onboarding of team members.
• Manage inventory and cash over/short during the shift.

Skills

Team leadership

Guest service

Cash handling

Problem solving

Communication

Education

High school diploma or GED

Job description

Dunkin' is seeking a Shift Leader to coach team members and ensure brand standards and guest service during the shift. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include supporting the Restaurant Manager, ensuring food and beverage quality, and maintaining safety and cash controls. The role requires leadership experience in fast-paced environments and strong English communication.