Shift Leader: Fast-Paced Guest Service & Team Coach

Askar Brands; Windsor Locks (CT); On-site; USD 16,531 - 24,796; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to help supervise our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager, coach team members, and uphold brand standards across daily operations.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, drives performance, and delivers friendly, accurate service to guests.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.

Skills

Team Leadership

Guest Service

Communication

Problem Solving

Training & Mentoring

Job description

Dunkin' Donuts is seeking a Shift Leader to help supervise our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager, coach team members, and uphold brand standards across daily operations.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, drives performance, and delivers friendly, accurate service to guests.