Shift Leader: Fast-Paced Team Coach & Guest Service

Dunkin' Donuts; Pennsylvania; On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin’ Donuts is seeking a Shift Leader to coach team members, uphold brand standards, and support the Restaurant Manager in daily operations. You will drive guest service excellence, assist with food/beverage preparation, and ensure safety and accountability during your shift.

Ideal candidates have leadership experience in fast-paced retail or hospitality, strong English skills, and a proven ability to manage daily store operations including cash handling.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing and cash handling.
• Demonstrated ability to lead teams and deliver exceptional customer experience.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift, including food/beverage prep.
• Communicate shift priorities, goals and results to restaurant team.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks and responsibilities for smooth workflow.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during a shift.
• Communicate with the next Shift Leader to prep for handoff.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, resolving issues quickly.
• Manage cash over/short and follow franchisee cash policies.
• Monitor attendance, punctuality and policy adherence.

Skills

Leadership experience

English proficiency

Basic computer skills

Store operations

Team coaching

Education

HS Diploma or GED

Job description

Dunkin’ Donuts is seeking a Shift Leader to coach team members, uphold brand standards, and support the Restaurant Manager in daily operations. You will drive guest service excellence, assist with food/beverage preparation, and ensure safety and accountability during your shift.

Ideal candidates have leadership experience in fast-paced retail or hospitality, strong English skills, and a proven ability to manage daily store operations including cash handling.