Shift Leader: Lead a High-Energy Team & Delight Guests

Dunkin' Donuts; Brainerd (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin’ Donuts is seeking a Shift Leader to guide a fast-paced Dunkin’/Baskin franchisee team in the U.S. You’ll lead by example, coach crew members, and ensure guests receive exceptional service.

You will manage daily operations, including food prep, inventory, and cash handling, while upholding brand standards and safety. The role requires a positive attitude and strong communication skills.

Qualifications

• Must be 18 years or older
• Fluent in English and eligible to work in the U.S.
• Experience in food service or retail leadership is a plus
• Willingness to work flexible hours, including mornings, weekends, and holidays

Responsibilities

• Lead by example to deliver top guest service
• Keep operations running smoothly including food prep, inventory, and cash handling
• Train and coach team members to their best
• Maintain cleanliness and safety standards across the store
• Step in for the manager when needed and assist decision making

Skills

Leadership

Customer service

Communication

English proficiency

Multitasking

Tools

POS system

Cash register

Job description

Dunkin’ Donuts is seeking a Shift Leader to guide a fast-paced Dunkin’/Baskin franchisee team in the U.S. You’ll lead by example, coach crew members, and ensure guests receive exceptional service.

You will manage daily operations, including food prep, inventory, and cash handling, while upholding brand standards and safety. The role requires a positive attitude and strong communication skills.