Shift Leader: Guest Service & Ops Champion

Firehouse Subs; Colorado Springs (CO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Manager Meal during shift

CO sick pay

Casual dress code

Job summary

Firehouse Subs is seeking a Shift Manager to lead the restaurant on day and night shifts, ensuring guest satisfaction and compliance with all regulations. You will supervise crew, uphold food quality, and drive profitability while maintaining a friendly, family-oriented culture.

Ideal candidates work well in fast-paced environments, have strong product knowledge, and can train and coach staff. This role includes a casual dress code, shift flexibility, and meal benefits.

Qualifications

• Must be able to work in a fast-paced environment.
• Ability to maintain excellent menu and product knowledge.
• Understand local, state and federal regulations for restaurant operations.

Responsibilities

• Lead Crew Members on the front lines and uphold standards.
• Ensure the restaurant complies with health, wage, and age regulations.
• Operate shifts within guidelines to meet food cost, labor, and sales targets.
• Provide leadership to deliver superior guest service, quality and cleanliness.

Skills

Leadership

Staff training

Customer service

Food safety

Job description

Firehouse Subs is seeking a Shift Manager to lead the restaurant on day and night shifts, ensuring guest satisfaction and compliance with all regulations. You will supervise crew, uphold food quality, and drive profitability while maintaining a friendly, family-oriented culture.

Ideal candidates work well in fast-paced environments, have strong product knowledge, and can train and coach staff. This role includes a casual dress code, shift flexibility, and meal benefits.