Shift Leader - Lead Fast, Friendly Guest Service

Firehouse Subs; West Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Quarterly Bonus

Flexible schedules

Paid time off

401(k)

Job summary

Firehouse Subs is seeking an Hourly Shift Coordinator to lead daily operations and deliver exceptional guest experiences. You will guide the team, coach staff, and ensure fast, friendly service in a clean environment.

The role emphasizes leadership, teamwork, and problem-solving during busy shifts, with opportunities to grow into higher roles within a purpose-driven brand. Competitive benefits are available.

Qualifications

• At least 18 years of age with a High School Diploma or GED.
• Experience in restaurants, retail, or another fast-paced environment.
• A people-first attitude with strong communication skills and a team mindset.
• The ability to motivate others and solve problems confidently during busy shifts.

Responsibilities

• Lead the shift by setting the pace, guiding the crew, and modeling strong service and teamwork.
• Deliver great guest experiences by motivating the team to provide fast, friendly, and accurate service in clean surroundings.
• Develop your people by coaching Team Members, providing feedback, and helping build skills and confidence.
• Support operations and profitability by following cash controls, managing inventory checks, receiving truck orders, and upholding Firehouse Subs brand standards.

Skills

Leadership

Guest service

Communication

Teamwork

Coaching

Education

High School Diploma or GED

Job description

Firehouse Subs is seeking an Hourly Shift Coordinator to lead daily operations and deliver exceptional guest experiences. You will guide the team, coach staff, and ensure fast, friendly service in a clean environment.

The role emphasizes leadership, teamwork, and problem-solving during busy shifts, with opportunities to grow into higher roles within a purpose-driven brand. Competitive benefits are available.