Shift Leader: Guest Experience & Operations Champion

Firehouse Subs - NC SC; Hickory (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Tips

Medical/Dental/Vision

401K after 1 year

Flexible schedule

Employee discount

Job summary

Firehouse Subs is seeking a Shift Leader to join our team. This role supports the General Manager in running a specific shift with accountability for operations, customer experience, and adherence to policies. Both part-time and full-time positions are available at various locations.

The Shift Leader will deploy team members, delegate tasks, and uphold safety, wage, and regulatory standards while driving guest satisfaction and store profitability.

Qualifications

• Basic computer skills and familiarity with POS/register systems.
• Ability to stand for long periods and lift up to 50 lbs.
• Comfort working in cold temperatures (40°F to -10°F)

Responsibilities

• Reports to: General Manager.
• Oversee shift operations and ensure adherence to company guidelines.
• Strive for profitability by managing food cost, labor, and sales within guidelines.
• Provide leadership to the restaurant team to deliver superior guest service, quality and cleanliness.
• Participate in interviewing, training and disciplining employees under GM guidance.
• Ensure required programs and reports are completed on schedule.
• Represent Firehouse Subs professionally at all times.
• Communicate issues to GM/Owner that may impact business.
• Able to work up to 13 hours and lift 50 lbs as needed.

Skills

Microsoft Office

Register systems

Customer service

Tools

POS system

Cash register

Job description

Firehouse Subs is seeking a Shift Leader to join our team. This role supports the General Manager in running a specific shift with accountability for operations, customer experience, and adherence to policies. Both part-time and full-time positions are available at various locations.

The Shift Leader will deploy team members, delegate tasks, and uphold safety, wage, and regulatory standards while driving guest satisfaction and store profitability.