Shift Leader: Guest‑Focused Operations Lead

Thorntons; Champaign (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free beverages

Free meal

Medical

Dental

Vision

401k

Vacation

Sick leave

Life insurance

Job summary

Thorntons is seeking a Shift Leader to manage on-shift operations, ensuring safety, high-quality guest service, and adherence to company policies. The role includes training team members, handling cash and inventory, and coordinating with store management to ensure smooth shifts.

The ideal candidate will demonstrate leadership, effective communication, and a strong customer-service orientation in a fast-paced retail environment. This on-site position offers weekly pay and comprehensive benefits.

Qualifications

• High school diploma or GED preferred.
• Food safety certifications preferred.
• Ability to lead shifts and train new team members.

Responsibilities

• Act as the on-shift leader when Store Manager/General Manager is absent.
• Assign work, monitor inventory and shift reconciliation procedures.
• Ensure cash handling and sales documentation accuracy, including price overrides and losses.

Skills

Guest service

Leadership

Communication

Time management

Food safety

Cash handling

Inventory control

Training

Education

High School Diploma or GED

Tools

Cash register

POS system

Inventory software

Job description

Thorntons is seeking a Shift Leader to manage on-shift operations, ensuring safety, high-quality guest service, and adherence to company policies. The role includes training team members, handling cash and inventory, and coordinating with store management to ensure smooth shifts.

The ideal candidate will demonstrate leadership, effective communication, and a strong customer-service orientation in a fast-paced retail environment. This on-site position offers weekly pay and comprehensive benefits.