Shift Leader: Guest Experience & Safety Lead

Thorntons; Milford (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Free dispensed beverage during your-sh

A free meal per shift

Medical

Dental

Vision

401k (matching company contribution)

Vacation

Sick leave

Life insurance

Job summary

Thorntons is seeking a capable Shift Leader to oversee store operations on assigned shifts, ensuring safe, efficient service and adherence to company policies. The role includes coaching team members, managing cash and inventory processes, and maintaining food safety standards.

The ideal candidate will lead by example, balance multiple tasks, and support restaurant-level initiatives while delivering excellent guest experiences across shifts.

Qualifications

• Requires strong leadership over shifts and coaching of team members.
• Ability to train new team members and ensure adherence to food safety standards.
• Knowledge of cash handling, inventory, and vendor procedures.
• Demonstrates guest-focused service and proactive problem solving.

Responsibilities

• Act as shift leader when store manager is absent.
• Assign work, oversee inventory and shift reconciliation.
• Ensure compliance with safety, food handling, and cash procedures.
• Provide training and coaching to team members on shift.

Skills

Leadership

Guest Service

Safety Compliance

Cash Handling

Team Training

Communication

Problem Solving

Flexibility

Education

High School Diploma or GED

Job description

Thorntons is seeking a capable Shift Leader to oversee store operations on assigned shifts, ensuring safe, efficient service and adherence to company policies. The role includes coaching team members, managing cash and inventory processes, and maintaining food safety standards.

The ideal candidate will lead by example, balance multiple tasks, and support restaurant-level initiatives while delivering excellent guest experiences across shifts.