Shift Leader: Smooth Operations & Guest Delight

Thorntons; Mundelein (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Free beverage during shift

Free meal per shift

Medical

Dental

Vision

401k

Vacation

Sick leave

Life insurance

Job summary

Thorntons LLC is seeking a Shift Leader to oversee daily operations, ensure safety and accuracy, and coach team members across multiple shifts. You will manage inventory, cash handling, and guest service while upholding Thorntons’ standards and policies.

Training and development of new staff are key parts of the role. Expectation includes leading during absence of store management, maintaining compliance with food safety rules, and delivering a high-quality guest experience through proactive

Qualifications

• Ensures guest satisfaction and friendly service.
• Manages shift tasks, safety and compliance.
• Leads by example, coaching and training team members.

Responsibilities

• Act as on-shift leader when store manager is absent.
• Assign work, manage inventory, and ensure shift procedures.
• Maintain cash handling accuracy and document discrepancies.
• Ensure food safety, proper dating, and hygienic standards.
• Support and train new team members on SOPs.

Skills

Guest service

Communication

Team leadership

Adaptability

Attention to detail

Problem solving

Cash handling

Training

Education

HS Diploma or GED

Food certifications

Job description

Thorntons LLC is seeking a Shift Leader to oversee daily operations, ensure safety and accuracy, and coach team members across multiple shifts. You will manage inventory, cash handling, and guest service while upholding Thorntons’ standards and policies.

Training and development of new staff are key parts of the role. Expectation includes leading during absence of store management, maintaining compliance with food safety rules, and delivering a high-quality guest experience through proactive