Shift Leader: Guest-Focused Coach & Operations Leader

Baskin-Robbins; Hastings (MN); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Free coffee!!

Flexible Schedule – Full-Time and Part

Generous Employee Discount

Cash Referral Program

Best in Class Training & Continuous-L

Job summary

Baskin-Robbins in Hastings, MN is seeking a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support the management team in delivering strong guest experiences. You will help maintain brand standards, train team members, and ensure food safety during daily duties.

The role emphasizes leadership, frontline customer service, inventory control, and adherence to safety and sanitation guidelines in a fast-paced environment.

Qualifications

• Preferred previous management experience in retail, restaurant, or hospitality.
• You must be 18 years of age or older per applicable law.
• Strong time management, attention to detail, and guest service skills.

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Assist the management team in supporting and coaching team members.
• Ensure Brand standards are met, including food and beverage preparation.
• Communicate shift priorities, goals and results to staff.
• Coach staff with timely, constructive feedback and support training.
• Support franchisee safety, security and profitability policies during shifts.
• Manage inventory and ensure food safety standards are met.

Skills

Time management

Guest service

Attention to detail

Job description

Baskin-Robbins in Hastings, MN is seeking a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support the management team in delivering strong guest experiences. You will help maintain brand standards, train team members, and ensure food safety during daily duties.

The role emphasizes leadership, frontline customer service, inventory control, and adherence to safety and sanitation guidelines in a fast-paced environment.