Shift Leader: Guest-First Team Coach & Operations

Baskin-Robbins; Saint Charles (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards and a friendly guest experience are delivered. You will set goals, provide job assignments, motivate others, and celebrate successes while delivering timely feedback.

Responsibilities include maintaining operational excellence, supporting a respectful team environment, communicating priorities, training crew, resolving guest issues, ensuring products meet standards, and upholding safety and

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Coaches crew members to meet Brand standards and guest satisfaction.
• Sets shift priorities and assigns tasks.
• Mentors team and provides feedback in a timely manner.
• Maintains a guest-first culture and resolves guest issues.
• Ensures safety, food safety, and sanitation guidelines are followed.

Skills

Fluent in English

Supervisory experience

Restaurant experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards and a friendly guest experience are delivered. You will set goals, provide job assignments, motivate others, and celebrate successes while delivering timely feedback.

Responsibilities include maintaining operational excellence, supporting a respectful team environment, communicating priorities, training crew, resolving guest issues, ensuring products meet standards, and upholding safety and