Shift Leader: Guest-First Restaurant Coach

Baskin-Robbins; City of Tonawanda (NY); On-site; USD 15,000 - 20,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts, assign tasks, and motivate the team while upholding brand standards. You will help deliver a friendly guest experience, supervise operations, and drive profitability through goal-focused leadership.

The role emphasizes coaching, safety, and consistent adherence to recipes and procedures to ensure high-quality service and guest satisfaction.

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Responsibilities

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader to coach Crew Members during shifts, assign tasks, and motivate the team while upholding brand standards. You will help deliver a friendly guest experience, supervise operations, and drive profitability through goal-focused leadership.

The role emphasizes coaching, safety, and consistent adherence to recipes and procedures to ensure high-quality service and guest satisfaction.