Shift Leader: Guest Service & Team Coach

Baskin-Robbins; Deerfield Beach (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to supervise and coach Team Members during shifts in a fast-paced, guest-oriented environment. You will assist the Restaurant Manager, ensure brand standards, and help deliver great guest service while overseeing safety, inventory and cash handling.

The role emphasizes teamwork, communication, and training support, with a focus on maintaining quality food preparation and timely feedback to staff.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Baskin-Robbins is seeking a Shift Leader to supervise and coach Team Members during shifts in a fast-paced, guest-oriented environment. You will assist the Restaurant Manager, ensure brand standards, and help deliver great guest service while overseeing safety, inventory and cash handling.

The role emphasizes teamwork, communication, and training support, with a focus on maintaining quality food preparation and timely feedback to staff.