Shift Leader | Guest Experience & Team Coach

Baskin-Robbins; Wilson (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

Responsibilities include maintaining operational excellence, working in a team environment, driving profitability, and ensuring safety and proper food handling in line with Brand guidelines.

Qualifications

• Fluent in English required.
• Restaurant, retail, or supervisory experience preferred.
• Basic math and writing skills.
• Proficient with basic computer applications.

Responsibilities

• Maintain operational excellence: coach crew, set priorities, provide feedback.
• Work in a team environment: ensure guest-first culture and resolve guest issues.
• Drive profitability: help meet sales goals and ensure Brand standards and safety compliance.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

Responsibilities include maintaining operational excellence, working in a team environment, driving profitability, and ensuring safety and proper food handling in line with Brand guidelines.