Shift Leader: Inspire Team & Deliver Great Guest Service

Baskin-Robbins; Liberty Square (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure execution of brand standards during their shift. You will set goals, assign tasks, and provide timely feedback while supporting the Restaurant Manager in achieving operational targets.

The role emphasizes leadership within a fast-paced retail environment, ensuring guest satisfaction, maintaining food safety, and overseeing daily shift activities.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure execution of brand standards during their shift. You will set goals, assign tasks, and provide timely feedback while supporting the Restaurant Manager in achieving operational targets.

The role emphasizes leadership within a fast-paced retail environment, ensuring guest satisfaction, maintaining food safety, and overseeing daily shift activities.