Shift Leader: Drive Guest Experience & Team Excellence

Baskin-Robbins; Island Lake (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Baskin-Robbins is hiring a Shift Leader to coach crew members and ensure smooth daily operations. You will guide staff, maintain guest-focused service, and uphold brand standards across shifts.

The role requires supervisory experience in a restaurant or retail setting, strong communication, and basic computer skills. This on-site position offers opportunities to lead teams and drive guest satisfaction.

Qualifications

• Fluent in English and able to communicate clearly with customers and team members.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Strong math and writing abilities for cash handling and records.
• Basic computer knowledge for POS and scheduling.

Responsibilities

• Maintain operational excellence by guiding the team and upholding brand standards.
• Lead a guest-first culture and assist with guest issue resolution.
• Drive profitability by meeting sales goals and ensuring proper product preparation.

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Tools

Job description

Baskin-Robbins is hiring a Shift Leader to coach crew members and ensure smooth daily operations. You will guide staff, maintain guest-focused service, and uphold brand standards across shifts.

The role requires supervisory experience in a restaurant or retail setting, strong communication, and basic computer skills. This on-site position offers opportunities to lead teams and drive guest satisfaction.