Shift Leader: Lead Teams & Deliver Great Guest Service

Baskin-Robbins; Polo Lakes Apartments (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members, uphold brand standards, and ensure smooth operations during each shift. You will support the Restaurant Manager, manage guest service, and supervise cash handling and safety procedures.

The role requires leadership experience in retail or hospitality, basic computer skills, and fluent English. A fast-paced, guest-focused environment with opportunities to train others is offered onsite.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Team coaching

Guest service

Cash handling

Food safety

Education

Basic computer skills

English proficiency

Tools

POS system

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members, uphold brand standards, and ensure smooth operations during each shift. You will support the Restaurant Manager, manage guest service, and supervise cash handling and safety procedures.

The role requires leadership experience in retail or hospitality, basic computer skills, and fluent English. A fast-paced, guest-focused environment with opportunities to train others is offered onsite.