Shift Leader: Guest-First Team Coach

Dunkin' Donuts; Mundelein (IL); On-site; USD 17,909,000 - 24,797,000; Full time

Job summary

Dunkin' Donuts in Mundelein, IL seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver friendly guest service. You will assign tasks, motivate the team, and celebrate successes while ensuring safety and quality.

Responsibilities include driving sales, executing marketing initiatives, and managing shift cash handling. A strong candidate has supervisory restaurant experience and a commitment to guest satisfaction.

Qualifications

• Fluent in English required for guest interactions and team communication.
• Experience in restaurant, retail, or supervisory roles preferred.
• Good math and writing skills for cash handling and reporting.
• Basic computer skills for POS and daily tasks.
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members to meet brand standards and guest expectations.
• Communicate shift priorities, goals and results with the team.
• Provide coaching and feedback to crew members during the shift.
• Maintain a guest-first culture and resolve guest issues promptly.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts in Mundelein, IL seeks a Shift Leader to coach Crew Members, uphold brand standards, and deliver friendly guest service. You will assign tasks, motivate the team, and celebrate successes while ensuring safety and quality.

Responsibilities include driving sales, executing marketing initiatives, and managing shift cash handling. A strong candidate has supervisory restaurant experience and a commitment to guest satisfaction.