Shift Leader: Elevate Guest Experience & Team Performance

Baskin-Robbins; Mundelein (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Donuts Shift Leader position available at Mundelein, IL franchisee. You will coach Crew Members, set goals, assign tasks, and motivate staff to meet Brand standards and guest experience.

Responsibilities include maintaining operational excellence, team environment, training, coaching, guest focus, resolving issues, and driving sales while following safety and sanitation guidelines. High school diploma preferred; English fluency required.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred

Responsibilities

• Maintain Operational Excellence: support a respectful team environment, communicate shift priorities, support training, provide coaching and feedback.
• Work in a Team Environment: create a guest-first culture, resolve guest issues, ensure brand standards and safety guidelines are followed.
• Drive Profitability: drive sales, execute restaurant standards and marketing initiatives, manage cash, ensure products meet brand standards.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader position available at Mundelein, IL franchisee. You will coach Crew Members, set goals, assign tasks, and motivate staff to meet Brand standards and guest experience.

Responsibilities include maintaining operational excellence, team environment, training, coaching, guest focus, resolving issues, and driving sales while following safety and sanitation guidelines. High school diploma preferred; English fluency required.