Guest-First Shift Leader: Drive Service and Results

Baskin-Robbins; Zion (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach crew members, execute brand standards, and deliver a great guest experience on every shift. You will set goals, assign tasks, and motivate the team while maintaining a friendly, efficient operation.

You will supervise daily activities, ensure proper cash handling, and uphold safety and sanitation guidelines in the Zion, IL location. Strong English communication and prior supervisory experience are essential.

Qualifications

• Fluent in English and able to communicate clearly.
• Experience supervising or coaching teams in a restaurant, retail, or similar setting.
• Experience with restaurant operations and basic business processes.
• Ability to handle cash and maintain accurate records.
• Basic computer skills for point-of-sale and staffing tasks.

Responsibilities

• Maintain operational excellence by coaching crew and communicating priorities.
• Work in a team environment to deliver guest-first service and uphold brand standards.
• Drive profitability through executing standards, marketing initiatives, and preventing cash discrepancies.
• Ensure safety, food safety, and sanitation guidelines are followed and compliant with local laws.

Skills

English fluency

Supervisory exp

Restaurant ops

Cash handling

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts is seeking a Shift Leader to coach crew members, execute brand standards, and deliver a great guest experience on every shift. You will set goals, assign tasks, and motivate the team while maintaining a friendly, efficient operation.

You will supervise daily activities, ensure proper cash handling, and uphold safety and sanitation guidelines in the Zion, IL location. Strong English communication and prior supervisory experience are essential.