Shift Leader - Guest Service & Operations Coach

Dunkin'; San Juan (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' is hiring a Shift Leader to coach Team Members and ensure brand standards while delivering great guest service during the shift. You will set goals, assign tasks, and motivate others with timely feedback.

Responsibilities include supporting the Restaurant Manager to meet operational goals, ensuring food safety, inventory control, scheduling, and cash handling. English fluency and basic computer skills are required; leadership experience is preferred.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment.
• Willingness to learn and adapt to change.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and enforcing Brand standards.
• Communicate shift priorities, goals and results; provide timely, constructive feedback.
• Coach restaurant team members and assist with training as needed.
• Oversee franchisee safety, security and profitability policies during a shift.
• Coordinate handoff with the next Shift Leader.

Skills

Leadership experience

Basic computer skills

English proficiency

Education

Retail/food service leadership experience preferred

Job description

Dunkin' is hiring a Shift Leader to coach Team Members and ensure brand standards while delivering great guest service during the shift. You will set goals, assign tasks, and motivate others with timely feedback.

Responsibilities include supporting the Restaurant Manager to meet operational goals, ensuring food safety, inventory control, scheduling, and cash handling. English fluency and basic computer skills are required; leadership experience is preferred.