Guest-First Shift Leader: Team Coach & Service

Baskin-Robbins; Elgin (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts in Elgin, IL is seeking a Shift Leader to coach Crew Members and uphold Brand standards while delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback across the team.

The role requires restaurant or retail supervisory experience, fluency in English, basic computer skills, and a high school diploma or equivalent. The franchisee operates independently and offers growth opportunities within its local brand.

Qualifications

• Fluent English is required.
• Experience supervising restaurant or retail teams.
• Basic math and written communication skills needed.
• Able to use simple computer systems for registers and reports.
• High School diploma or equivalent preferred.

Responsibilities

• MaintainOperationalExcellence: coach crew, reinforce brand standards, and provide feedback.
• Work in a Team Environment: foster guest-first service and resolve issues.
• DriveProfitability: support sales goals and ensure standards in service and food safety.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts in Elgin, IL is seeking a Shift Leader to coach Crew Members and uphold Brand standards while delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback across the team.

The role requires restaurant or retail supervisory experience, fluency in English, basic computer skills, and a high school diploma or equivalent. The franchisee operates independently and offers growth opportunities within its local brand.