Shift Leader: Lead Team, Deliver Great Guest Service

Baskin-Robbins; Conroe (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members during shifts, assign tasks, and motivate the crew to meet service and quality standards. You will support the Restaurant Manager in daily operations, ensure brand standards, prepare products, and provide timely feedback.

Key duties include supervising team performance, training new staff, managing inventory and cash handling, ensuring food safety, scheduling shifts, and delivering great guest service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Fluent English

Leadership

Guest service

Basic computer skills

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members during shifts, assign tasks, and motivate the crew to meet service and quality standards. You will support the Restaurant Manager in daily operations, ensure brand standards, prepare products, and provide timely feedback.

Key duties include supervising team performance, training new staff, managing inventory and cash handling, ensuring food safety, scheduling shifts, and delivering great guest service.