Shift Leader: Lead & Elevate Guest Experience

Baskin-Robbins; Kingwood (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will set goals, assign tasks, and provide timely feedback to maintain service quality and operational efficiency.

The role emphasizes leadership, daily coaching, and collaboration with the Restaurant Manager to meet guest and store targets. Strong English communication and prior leadership experience are preferred for success in a fast-paced environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Communication

Guest service

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will set goals, assign tasks, and provide timely feedback to maintain service quality and operational efficiency.

The role emphasizes leadership, daily coaching, and collaboration with the Restaurant Manager to meet guest and store targets. Strong English communication and prior leadership experience are preferred for success in a fast-paced environment.