Shift Leader: Guest-First Ops Coach

Baskin-Robbins; Rolling Meadows (IL); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader in Rolling Meadows, IL to coach Crew Members, execute Brand standards, and deliver friendly guest experiences. You will set shift goals, assign tasks, and motivate the team while ensuring safety and cleanliness. Strong communication and leadership skills are essential.

The role emphasizes teamwork, guest satisfaction, and maintaining profitability, with enthusiasm for upholding recipes and brand procedures in a fast-paced environment.

Qualifications

• Fluent in English required.
• Restaurant, retail, or supervisory experience preferred.
• Math and writing skills helpful for performance and guest interaction.
• Basic computer skills for point-of-sale and daily reporting.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence: support a respectful team, communicate shift priorities, assist training, provide coaching and feedback.
• Work in a Team Environment: create a guest-first culture, resolve guest issues, ensure Brand standards, enforce safety and sanitation guidelines.
• Drive Profitability: support sales goals, execute restaurant standards and marketing initiatives, manage cash over/short, ensure products meet Brand standards.

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

High School diploma preferred

Education

High School diploma or equivalent (preferred)

Job description

Baskin-Robbins is seeking a Shift Leader in Rolling Meadows, IL to coach Crew Members, execute Brand standards, and deliver friendly guest experiences. You will set shift goals, assign tasks, and motivate the team while ensuring safety and cleanliness. Strong communication and leadership skills are essential.

The role emphasizes teamwork, guest satisfaction, and maintaining profitability, with enthusiasm for upholding recipes and brand procedures in a fast-paced environment.