Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Libertyville (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Baskin-Robbins in Libertyville, IL is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide feedback and training, and help maintain a safe, clean restaurant while guiding teamwork and driving sales through great service.

Strong communication, reliability, and a positive attitude are valued.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain operational excellence and coach a respectful, productive team.
• Work in a team environment to deliver a guest-first experience and resolve guest issues.
• Drive profitability by meeting sales goals and ensuring brand standards are followed.

Skills

Fluent in English

Restaurant leadership experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins in Libertyville, IL is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide feedback and training, and help maintain a safe, clean restaurant while guiding teamwork and driving sales through great service.

Strong communication, reliability, and a positive attitude are valued.