Shift Leader: Drive Guest Experience & Team Growth

Baskin-Robbins; Lake Bluff (IL); On-site; USD 1,929,000 - 2,617,000; Full time

Job summary

Baskin-Robbins in Lake Bluff, IL is seeking a Shift Leader to coach Crew Members during each shift, uphold Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, provide timely feedback, and help maintain a clean, safe restaurant environment while working with a supportive team.

The ideal candidate has restaurant, retail, or supervisory experience, fluent English, basic computer skills, and a high school diploma or equivalent.

Qualifications

• Fluent in English and able to communicate clearly with guests and team members.
• Experience in restaurant, retail, or supervisory roles preferred.
• Solid math and writing abilities for cash handling and records.

Responsibilities

• Maintain operational excellence by guiding team and ensuring brand standards.
• Work in a team environment to deliver a guest-first experience and resolve issues.
• Drive profitability by helping achieve sales goals and implementing brand initiatives.

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins in Lake Bluff, IL is seeking a Shift Leader to coach Crew Members during each shift, uphold Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, provide timely feedback, and help maintain a clean, safe restaurant environment while working with a supportive team.

The ideal candidate has restaurant, retail, or supervisory experience, fluent English, basic computer skills, and a high school diploma or equivalent.