Shift Leader: Drive Guest Service & Team Success

Baskin-Robbins; Round Lake (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in Round Lake, IL is seeking a Shift Leader to coach Crew Members and uphold brand standards during each shift. You will set goals, assign tasks, and motivate teammates to deliver a friendly guest experience.

Ideal candidates have restaurant or supervisory experience, strong English communication, and basic math or cash handling skills. This role requires a high school diploma or equivalent and a commitment to safety and quality.

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Responsibilities

• Maintain operational excellence by supporting a respectful team, communicating shift priorities, training crew, and coaching.
• Work in a team environment to create a guest-first culture, resolve guest issues, ensure brand standards and safety.
• Drive profitability by achieving sales goals, executing brand standards and marketing initiatives, managing cash over/short, and ensuring proper product preparation.

Skills

Fluent English

Supervisory experience

Team leadership

Basic computer skills

Math skills

Education

High School diploma or equivalent

Job description

Baskin-Robbins in Round Lake, IL is seeking a Shift Leader to coach Crew Members and uphold brand standards during each shift. You will set goals, assign tasks, and motivate teammates to deliver a friendly guest experience.

Ideal candidates have restaurant or supervisory experience, strong English communication, and basic math or cash handling skills. This role requires a high school diploma or equivalent and a commitment to safety and quality.