Shift Leader - Guest Experience & Team Coach

Dunkin' Donuts; South Elgin (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Dunkin' Donuts Shift Leader is responsible for coaching Crew Members to execute Brand standards and deliver a great guest experience. The role involves setting goals, assigning tasks, and motivating the team, while celebrating successes with timely feedback.

Responsibilities include maintaining a guest-first culture, resolving issues, ensuring safety and sanitation, and driving sales through brand standards and marketing initiatives.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience expected.
• Proficient mathematical and writing skills.
• Basic computer skills for point-of-sale and reporting.

Responsibilities

• Maintain Operational Excellence and uphold Brand standards.
• Lead and coach crew members; set goals and provide feedback.
• Drive profitability by achieving sales goals and executing initiatives.

Skills

English fluency

Supervisory experience

Math skills

Written communication

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader is responsible for coaching Crew Members to execute Brand standards and deliver a great guest experience. The role involves setting goals, assigning tasks, and motivating the team, while celebrating successes with timely feedback.

Responsibilities include maintaining a guest-first culture, resolving issues, ensuring safety and sanitation, and driving sales through brand standards and marketing initiatives.