Shift Lead: Team Coach for Guest Experience

Dunkin' Donuts; Vernon Hills (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during shifts, execute Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, and recognize performance to keep operations running smoothly.

The role emphasizes teamwork, guest focus, and accountability, with responsibility for safety, quality, and profitability while maintaining a welcoming environment for customers and staff.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence: Support a respectful team environment; Communicate shift priorities, goals and results with team members; Support the training of crew members as requested; Provide coaching and feedback to crew members.
• Work in a Team Environment: Create and maintain a guest first culture in the restaurant; Resolve guest issues; Ensure Brand standards, recipes, and systems are executed; Maintain a safe, secure, and healthy work environment by following safety, food safety and sanitation guidelines; comply with local and state laws.
• Drive Profitability: Drive sales goals and results; Execute restaurant standards and marketing initiatives; Manage cash over/short during shift; Ensure all products are prepared according to Brand standards.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Job description

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during shifts, execute Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, and recognize performance to keep operations running smoothly.

The role emphasizes teamwork, guest focus, and accountability, with responsibility for safety, quality, and profitability while maintaining a welcoming environment for customers and staff.