Shift Leader - Guest Experience & Team Lead | Flexible Schedule

Firehouse Subs; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Other

Job summary

Firehouse Subs is seeking a Shift Leader to support store operations and guest experience. This role acts as the face of Firehouse Subs, assisting the General Manager to run shifts with integrity and efficiency.

The position offers both part-time and full-time options with responsibilities including supervising staff, training, and enforcing company policies while maintaining profitability and high standards of service.

Qualifications

• Basic computer skills including Microsoft software and register handling.
• Ability to work with POS and cash handling with accuracy.
• Strong customer service and communication skills.

Responsibilities

• Assist GM in executing store operations during shifts.
• Deploy team members and delegate tasks to complete daily procedures.
• Ensure compliance with health, wage, age, and employment regulations.

Skills

Microsoft Office

Register skills

Customer service

Team leadership

Tools

POS system

Job description

Firehouse Subs is seeking a Shift Leader to support store operations and guest experience. This role acts as the face of Firehouse Subs, assisting the General Manager to run shifts with integrity and efficiency.

The position offers both part-time and full-time options with responsibilities including supervising staff, training, and enforcing company policies while maintaining profitability and high standards of service.