Shift Manager — Lead Operations & Guest Experience

MP Management #3, LLC; North Royalton (OH); Hybrid; USD 20,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance up to $5,250

Medical, Dental, Vision, 401(k), PTO

Employee discounts

EAP & Wellness initiatives

Marco’s Slice of Support

Job summary

Marco’s Pizza in Ohio is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure exceptional guest experiences during assigned shifts. This role blends leadership with hands-on food preparation, accountability for food safety, cash handling, and workplace standards.

You will coach and develop team members, open and close the store, ensure quality products, coordinate deliveries, and maintain a clean, safe, and efficient environment in a fast-paced

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise store crew across all workstations during shifts and lead/ train employees.
• Perform crew tasks including makeline, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with drivers and managers to ensure timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety and workplace safety standards.
• Provide coaching, feedback, and guidance to team members.
• Assist with training new team members and set clear expectations.
• Handle shift-related issues with professionalism and problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask in a fast-paced environment while maintaining guest satisfaction and quality.

Skills

Leadership

Communication

Teamwork

Problem solving

Cash handling

Education

High School Diploma or equivalent

Job description

Marco’s Pizza in Ohio is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure exceptional guest experiences during assigned shifts. This role blends leadership with hands-on food preparation, accountability for food safety, cash handling, and workplace standards.

You will coach and develop team members, open and close the store, ensure quality products, coordinate deliveries, and maintain a clean, safe, and efficient environment in a fast-paced