Shift Leader: Drive Service & Team Excellence

Baskin-Robbins; Monroe (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Baskin-Robbins is seeking a dedicated Shift Leader to coach Crew Members and execute brand standards during shifts, delivering a friendly guest experience. You will set goals, assign tasks, motivate the team, and provide feedback to management.

The role requires prioritizing guest satisfaction and maintaining restaurant operations with urgency and care. Ideal candidates have restaurant/retail or supervisory experience, can work up to 35 hours, and are at least 18 years old.

Qualifications

• Restaurant, retail, or supervisory experience required.
• Able to work up to 35 hours per week.
• Must be at least 18 years old.

Responsibilities

• Support a respectful team environment and communicate shift priorities.
• Provide coaching and feedback to crew members.
• Assist with training of crew members as requested.
• Operate with a guest-first mindset to meet speed targets and brand standards.
• Ensure safety, food safety and sanitation guidelines are followed.
• Assist in managing cash handling and daily shift tasks.

Skills

Restaurant experience

Retail experience

Supervisory experience

Job description

Baskin-Robbins is seeking a dedicated Shift Leader to coach Crew Members and execute brand standards during shifts, delivering a friendly guest experience. You will set goals, assign tasks, motivate the team, and provide feedback to management.

The role requires prioritizing guest satisfaction and maintaining restaurant operations with urgency and care. Ideal candidates have restaurant/retail or supervisory experience, can work up to 35 hours, and are at least 18 years old.