Shift Leader: Drive a Fast-Paced Guest Experience

Dunkin' Donuts; Forney (TX); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader for its Texas stores. You will manage a shift, coach crew members, and ensure great guest experiences while upholding quality and brand standards. This role requires leadership, reliability, and a commitment to safety and sanitation.

Ideal candidates have restaurant or retail supervision experience and are fluent in English. You will help control costs, train staff, and maintain a clean, welcoming environment on shift.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Oversee shift operations and crew to ensure quality service.
• Lead, coach, and motivate team members during the shift.
• Assign roles, set expectations, and provide timely feedback.
• Monitor labor, food costs, and guest satisfaction throughout shift.
• Ensure adherence to safety, cleanliness, and brand standards.
• Support training and communicate goals to the crew.
• Respond to guest needs and resolve issues with urgency.
• Maintain proper uniform and store appearance.

Skills

Fluent English

Math skills

Guest focus

Problem solving

Team building

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader for its Texas stores. You will manage a shift, coach crew members, and ensure great guest experiences while upholding quality and brand standards. This role requires leadership, reliability, and a commitment to safety and sanitation.

Ideal candidates have restaurant or retail supervision experience and are fluent in English. You will help control costs, train staff, and maintain a clean, welcoming environment on shift.