Shift Leader: Guest Experience & Team Coach

Dunkin' Donuts; Tempe (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to supervise daily operations and staff during assigned shifts in Tempe, AZ. You will guide Crew Members, uphold quality standards, and ensure a welcoming guest experience in a fast-paced environment.

Responsibilities include staff coaching, shift planning, maintaining safety and cleanliness, and adherence to brand standards. Prior supervisory experience in food-service is preferred; physical tasks and lifting may be required.

Qualifications

• Fluent English required; ability to read and write clearly.
• Demonstrated leadership and supervisory abilities.
• Experience in restaurant/retail or supervisory roles preferred.
• Strong guest focus and customer service orientation.
• Excellent communication and teamwork skills.
• Ability to solve problems quickly and make good decisions.

Responsibilities

• Lead and coach Crew Members throughout shifts to deliver great guest experiences.
• Create a positive, respectful team environment and enforce standards.
• Assign tasks, set shift expectations, and monitor performance and safety.
• Train crew, communicate goals, and provide timely feedback and recognition.
• Control labor costs, food costs, and cash handling during shift.
• Ensure cleanliness, safety, and compliance with policies and procedures.

Skills

Fluent English

Leadership

Guest service

Communication

Problem solving

Team building

Physical stamina

Job description

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to supervise daily operations and staff during assigned shifts in Tempe, AZ. You will guide Crew Members, uphold quality standards, and ensure a welcoming guest experience in a fast-paced environment.

Responsibilities include staff coaching, shift planning, maintaining safety and cleanliness, and adherence to brand standards. Prior supervisory experience in food-service is preferred; physical tasks and lifting may be required.