Shift Lead - Guest Experience & Team Coach

Quality Brand Group; Chandler (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, Dunkin' franchisee in Chandler, Arizona, is seeking a Shift Leader to oversee operations during assigned shifts, ensure guest satisfaction, manage crew, and maintain quality and safety standards across the unit.

You will lead crew members, assign roles, monitor performance, train staff, and uphold brand guidelines while controlling costs and delivering friendly, efficient service to every guest.

Qualifications

• Must be fluent in English.
• Strong math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus and passion for results.
• Ability to lead and develop teams.

Responsibilities

• Lead crew during shifts to ensure guest satisfaction.
• Assign roles and provide feedback.
• Maintain safety, cleanliness, and food safety standards.
• Assist with training and coaching of Crew Members.
• Monitor labor and food costs to control expenses.

Skills

Fluent English

Math and Writing

Supervisor experience

Guest focus

Results oriented

Team leadership

Job description

Quality Brand Group LLC, Dunkin' franchisee in Chandler, Arizona, is seeking a Shift Leader to oversee operations during assigned shifts, ensure guest satisfaction, manage crew, and maintain quality and safety standards across the unit.

You will lead crew members, assign roles, monitor performance, train staff, and uphold brand guidelines while controlling costs and delivering friendly, efficient service to every guest.