Shift Leader: Guest Experience & Team Coach

Quality Brand Group; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Quality Brand Group is a multi-store Dunkin' franchisee operating in Arizona, with locations across several states. We seek a Shift Leader to guide daily operations, deliver a memorable guest experience, and oversee product preparation to quality standards.

The role requires leadership of Crew Members, setting shift expectations, coaching, and ensuring compliance with safety, food safety, and company policies. Commitment to excellent guest service is essential.

Qualifications

• Fluent English speaking and reading required.
• Math and writing skills are required.
• Restaurant, retail or supervisory experience preferred.
• Able to lift 30–50 pounds and perform related physical tasks.

Responsibilities

• Manage processes and people to deliver a great guest experience during the shift.
• Oversee product preparation to operational and quality standards.
• Lead, coach and provide feedback to Crew Members throughout the shift.
• Control labor, food costs and cash handling on shift.
• Maintain safety, sanitation and cleanliness standards at all times.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Job description

Quality Brand Group is a multi-store Dunkin' franchisee operating in Arizona, with locations across several states. We seek a Shift Leader to guide daily operations, deliver a memorable guest experience, and oversee product preparation to quality standards.

The role requires leadership of Crew Members, setting shift expectations, coaching, and ensuring compliance with safety, food safety, and company policies. Commitment to excellent guest service is essential.