Shift Leader - Guest Experience Coach

Dunkin'; Town of Granville (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Crew Members and uphold brand standards during each shift. You will motivate the team, assign tasks, and celebrate successes while providing timely feedback to improve overall performance.

The role focuses on maintaining a guest-first culture, resolving guest issues, and ensuring recipes and systems are executed correctly. Prior supervisory experience and strong English communication are essential for success in this fast-paced environment.

Qualifications

• Fluent in English and able to communicate clearly with guests and team members.
• Experience supervising others in a fast-paced setting.
• Strong math and writing abilities for daily tasks and records.

Responsibilities

• Support a respectful team environment and communicate shift priorities.
• Coach crew members and provide timely feedback.
• Ensure brand standards, recipes, and systems are followed.
• Create a guest-first culture and resolve guest issues.
• Drive sales goals and execute marketing initiatives.
• Manage cash over/short and ensure proper product preparation.

Skills

Fluent in English

Supervisory experience

Math skills

Writing skills

Basic computer skills

18+ years old

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Shift Leader to coach Crew Members and uphold brand standards during each shift. You will motivate the team, assign tasks, and celebrate successes while providing timely feedback to improve overall performance.

The role focuses on maintaining a guest-first culture, resolving guest issues, and ensuring recipes and systems are executed correctly. Prior supervisory experience and strong English communication are essential for success in this fast-paced environment.