Shift Leader: Guest Experience & Team Coach

Dunkin' Donuts; Richmond (AL); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Dunkin' Donuts Shift Leader is a frontline leadership role responsible for guiding Crew Members during shifts to uphold Brand standards and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and providing timely feedback.

The position focuses on operational excellence, teamwork, profitability, and adherence to safety and sanitation guidelines in a fast-paced restaurant setting.

Qualifications

• Fluent English required or preferred.
• Experience in restaurant, retail, or supervisory roles.
• Basic math and writing abilities.
• Basic computer skills for point-of-sale and systems.
• High school diploma or equivalent preferred.

Responsibilities

• Mentor and coach crew members throughout the shift.
• Uphold brand standards and guest experience.
• Communicate priorities and provide feedback.
• Support training and development of staff.
• Maintain a safe, clean, and compliant work environment.

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader is a frontline leadership role responsible for guiding Crew Members during shifts to uphold Brand standards and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and providing timely feedback.

The position focuses on operational excellence, teamwork, profitability, and adherence to safety and sanitation guidelines in a fast-paced restaurant setting.