Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Rowlett (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is hiring Shift Leaders to oversee operations and guest experience during their shift. You will guide Crew Members, ensure product quality, and manage service levels to deliver a great guest experience.

The role emphasizes leadership, coaching, compliance with safety and brand standards, and cost controls. Candidates should have restaurant or supervisory experience and fluent English.

Qualifications

• Fluent English speaking and reading.
• Strong math and writing abilities.
• Restaurant/retail or supervisory background preferred.
• Guest focus and ability to exceed expectations.
• Proven results orientation and target achievement.
• Experience building and leading teams on shift.
• Ability to lift 30-50 pounds and perform physical tasks as required.

Responsibilities

• Lead the shift and supervise crew to ensure excellent guest service.
• Oversee product preparation according to quality standards.
• Manage staffing and assign crew positions during the shift.
• Provide coaching, feedback, and recognition to staff.
• Ensure compliance with safety, sanitation, and brand standards.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results driven

Team leadership

Physical stamina

Job description

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is hiring Shift Leaders to oversee operations and guest experience during their shift. You will guide Crew Members, ensure product quality, and manage service levels to deliver a great guest experience.

The role emphasizes leadership, coaching, compliance with safety and brand standards, and cost controls. Candidates should have restaurant or supervisory experience and fluent English.