Shift Leader & Guest Experience Champion

Dunkin' Donuts; Hurst (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to supervise crew, run the shift, and ensure fast, friendly service. You will oversee product preparation and uphold quality standards for a great guest experience.

Responsibilities include assigning crew, coaching, enforcing safety and cleanliness, controlling labor and costs, and communicating goals during the shift. English fluency and prior supervisory experience preferred; ability to lift 30–50 pounds may be required.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.

Skills

English fluency

Math & writing

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical capability

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to supervise crew, run the shift, and ensure fast, friendly service. You will oversee product preparation and uphold quality standards for a great guest experience.

Responsibilities include assigning crew, coaching, enforcing safety and cleanliness, controlling labor and costs, and communicating goals during the shift. English fluency and prior supervisory experience preferred; ability to lift 30–50 pounds may be required.