Shift Leader: Lead a Fast-Paced Team & Guest Experience

Dunkin' Donuts; Wadsworth (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

Dunkin' Donuts Shift Leader is responsible for coaching Crew Members to uphold Brand standards and deliver a friendly guest experience. They set goals, assign tasks, and motivate the team while providing timely feedback throughout their shift.

They drive sales, execute restaurant standards and marketing initiatives, manage cash over/short, and ensure products are prepared to Brand standards. A high school diploma or equivalent is preferred, with restaurant or supervisory experience valued.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence by supporting a respectful team environment and coaching crew members.
• Work in a team environment to create a guest-first culture and resolve guest issues.
• Drive profitability by achieving sales goals, executing brand standards, and managing cash over/short.

Skills

Fluent in English

Restaurant supervision

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader is responsible for coaching Crew Members to uphold Brand standards and deliver a friendly guest experience. They set goals, assign tasks, and motivate the team while providing timely feedback throughout their shift.

They drive sales, execute restaurant standards and marketing initiatives, manage cash over/short, and ensure products are prepared to Brand standards. A high school diploma or equivalent is preferred, with restaurant or supervisory experience valued.